Every article explains what a feature does, when to use it and how to proceed step by step.
Purchase and checkout
- How to buy a ticketThe complete purchase path on the website and in the app: the steps of the Booking steps bar, the choice of ticket types, seats, codes, attendees’ details, payment within 15 minutes and the confirmation. Every screen with its real labels, reservation statuses and messages.
- Choose the ticket type and quantityHow to read the Choose the ticket type screen, set the quantities, interpret the summary, the limits per reservation and per account and every message you may come across, on the website and in the app.
- Choose your seat on the mapFor events with numbered seats, tables or areas you can let Nightify choose the best seat or select it on the seating chart. When it is available, the two modes, the controls of the seating chart, the areas window and the messages.
- Unlock limited-access tickets with a codeSome ticket types are reserved for those who have an access code provided by the organizer. Where to enter it on the website and in the app, the format of the code, the attempt limit, how long the unlock lasts and all the messages.
- Enter the attendees’ details (Who’s attending?)For named tickets you have to enter the details of each attendee before payment: which fields are always required, how to fill in the cards, the Same as buyer checkbox, the error messages and how to resume an incomplete reservation.
- Use a promo code or a voucherFrom the reservation summary enter a discount code or choose a voucher saved in your profile. Where to find them, how to apply them on the website and in the app, what changes in the summary and what to do if the code does not work.
- Buy without an account (guest checkout)On the website some events allow you to book by entering only the buyer’s details in the My Details step. When it is available, the Sign in to avoid problems box, which fields appear, where the tickets arrive and how the reservation is linked automatically to your account when you sign in with the same verified e-mail.
- Complete the paymentThe Payment page: the methods you may find, saved cards, the card fields, the 15-minute countdown, the bank verification, what you see at the confirmation and all the error messages, on the website and in the app.
- Pending reservation or time expired: how to complete itIf you have not finished the payment, the reservation stays In Progress or Pending Payment. What the statuses mean, where to find the Complete payment and Complete attendees buttons, what happens when the 15 minutes expire and how to start again with Check ticket availability.
- Order confirmation and confirmation e-mailOnce the payment is made, the reservation moves to Confirmed and you receive the Registrazione evento e-mail with the code and the summary. What to check in the details, what the e-mail contains, how the e-mails are sent and what to do if it does not arrive.
- Adding extras (add-ons) to your ticketsWhen the organizer offers extras (drinks, shuttle, merchandise, locker…), the Extras step appears after you choose your tickets. How to read the cards, the difference between included and optional extras, how to use Who is it for? and the − and + buttons, the summary, the fees, the messages and what happens in the app.