Some events offer extras to add to your tickets: a drink, the shuttle, a gadget, a locker. If the organizer has provided them for the tickets you chose, before your details and payment the Extras step appears, where you see them, choose them ticket by ticket and check how much you spend.
At a glance
- Where: during checkout, right after Choose the ticket type; in the step bar the order is Choose the ticket type → Extras → My Details (if required) → Who's attending? (if required) → Payment.
- When it appears: only if at least one of the tickets in the cart has extras available.
- What you get: the extras linked to the individual tickets, visible afterwards in the reservation.
Before you start
- Choose the tickets first: extras are added ticket by ticket.
- Read the description of every extra: it explains what it includes and how it is used at the event.
Step by step
- Confirm the tickets in Choose the ticket type. Result: if there are extras the Extras step opens, otherwise you go straight to the next one.
- Read the cards. Each card has a name, description, possibly a photo, and the price per unit, for example + € 5,00 with the words PER PERSON below it.
- Check the included extras. The cards with Included with every eligible ticket are already added, one per ticket, and cannot be removed.
- Choose the optional extras. Under Who is it for? you find one row per ticket (Ticket 1, Ticket 2…) with the − and + buttons. What you see: the summary updates at every tap.
- Check the summary. In the Payment summary box each ticket has its own group (Ticket 1…) with the access title and its extras; below you find Service fees and TOTAL, which includes the extras.
- Go on with Continue. Result: your choices are confirmed and you move on to My Details, Who's attending? or Payment, depending on the event.
Fields and options
| Element | What it means | Rules |
|---|---|---|
| Included with every eligible ticket | Fixed-quantity extra, included in the purchase of the ticket. | One unit per ticket; cannot be changed. |
| Who is it for? | Choice of an optional extra, row by row. | Each row is a ticket of the order. |
| + | Adds the extra to the ticket. | If the organizer has set a minimum, the first tap jumps straight to that number; after that it adds one unit at a time up to the maximum per ticket. It becomes inactive at the maximum or when the extra sells out. |
| − | Removes one unit. | Below the minimum the extra is reset to zero for that ticket. |
| Service fees | Also includes any fees on extras that you pay. | The price on the card is the price of the extra, without fees. |
What happens next
- After payment you find the extras in the reservation, each linked to its own ticket, and a summary in the tickets PDF.
- At the event you do not need to show anything different: the extras are activated when your ticket is scanned.
Messages and errors
| Message | Why it appears | What to do |
|---|---|---|
| An add-on is no longer available in the requested quantity. | An extra has sold out or fewer are left than you chose; Continue is disabled. | Reduce the quantities; if the extra is included in the tickets, go back to the tickets and change your choice. |
| Unable to update the add-ons. Try again. | The extras catalog, the prices or the cart changed in the meantime (for example the page had been open for a long time), or the update failed. If instead there are not enough units available, An add-on is no longer available in the requested quantity. appears. | Check the updated summary and tap again. |
| Check add-on information, quantities, commissions and associated admissions. | The choice sent is not valid. | Reload the page and repeat your choice. |
| The reservation has already been closed. | The cart has already been closed. | Start again from the event page. |
| To purchase these extras, update the Nightify app or complete your booking on the website. | You are using an older version of the app, which does not handle extras. | Update the app or complete the purchase on the website. |
Special cases
- In the app. Recent versions of the Nightify app have the same Extras step, with cards, Who is it for? and the Continue button. Older versions do not show it: if the extras are only optional you can buy the tickets without extras; if they are included in the tickets, or you have already chosen them, the update message appears.
- You want to change tickets. Tapping Choose the ticket type in the step bar shows Going back to ticket selection will cancel your current booking and you will need to start over.
- Event with a seat map. Every seat is a ticket: in the summary, under Ticket N, you also find the seat.
Rules and limits
- Extras can only be bought together with a ticket of the titles the organizer has linked them to.
- Minimum and maximum apply to each ticket; the total availability is set by the organizer.
- The fiscal document for the extras is issued by the organizer, not by Nightify.
Related articles
- Choose the ticket type and quantity
- How to buy a ticket
- Purchased extras: where to find them, statuses, use and refunds
- Update the app when prompted
- How the price is made up: ticket, pre-sale rights and fees