Payments, prices and refunds
Payment methods, fees and pre-sale rights, receipts and when a refund is due
3 sections 8 articles
Every article explains what a feature does, when to use it and how to proceed step by step.
- Which payment methods are accepted There are five methods: card, Apple Pay, Google Pay, PayPal and, if the organizer provides for it, payment at the entrance. What they are called on the website and in the app, what their availability depends on, what changes with payment at the entrance and what you see if a method is missing.
- Save a card for future purchases Tick the save box while paying with a new card: the card appears in later payments under Saved cards, already selected, and you can delete it whenever you want from Settings and privacy. Steps, exact texts and messages.
- Payment problems Card declined, bank verification not completed, time expired, amount charged without confirmation: what to check, what the website and app messages mean and when to write to support.
- How the price is made up: ticket, pre-sale rights and fees The summary shows the ticket price, pre-sale rights and service fees before payment. What the items are, how the fee is calculated, what changes when the organizer absorbs it, where you find everything after the purchase and what happens in the event of a refund.
- Invoices and receipts For every order you receive the confirmation e-mail and, if there are fees payable by you, the service fee receipt in PDF; for events with fiscal ticketing the ticket carries the fiscal seal. What you get automatically, what the receipt contains and how to request an invoice.
- 18app, Carta della Cultura and Carta del Docente: not accepted online Nightify does not accept the Italian state culture vouchers as a payment method: the available methods are card, Apple Pay, Google Pay, PayPal and, where provided, payment at the entrance. What to do if you want to use a voucher for an event.
- When you are entitled to a refund What the General Terms of Sale provide for (event cancelled and not rescheduled, new date you cannot attend, substantial change, security checks), what is not refundable, what remains excluded, who carries out refunds and how to make a request.
- How and when refunds are issued The refund is carried out by Nightify staff at the organizer’s instruction, credited to the same payment method and recorded in the Reservation history as Refund completed. The actual stages, what you see and what you do not see in your account, the timing and what to do if the credit does not arrive.