When the organizer sells named tickets, every ticket has to be made out to a specific person. After the choice of the ticket types, the Who's attending? screen appears with a card for each ticket; payment is unlocked only when all the cards are complete.
At a glance
- When: for named ticket types and, always, for events with a capacity of 5,000 seats or more.
- Always required fields: First name and Last name; the others (Email, Phone, Date of birth, Gender, place of birth and the like) depend on what the organizer requires for that ticket type.
- Time: the countdown Tempo residuo: MM:SS Min. (time left: MM:SS min.) is visible on this screen.
Step by step
- Read the card. Each card shows the Ticket, the Participant and the To complete badge; the tooltip Enter attendee details for access ticket … indicates which ticket it refers to.
- For yourself tick Same as buyer: the fields are filled in with the details of your profile.
- For the others fill in the required fields. For the city fields (place of birth) pick the city from the suggestions.
- Confirm each card with Confirm attendee: the badge changes to Completed (in the app only To complete remains visible, on the cards that are still empty).
- Continue. When all the cards are complete, press the button at the bottom, which shows the purchase label of the event (for example Buy 2 tickets).
Messages and errors
| Message | Why it appears | What to do |
|---|---|---|
| Please complete this field to continue. | A required field is empty. | Fill in the highlighted field. |
| Enter at least 2 letters. Only letters, spaces, apostrophes, and hyphens are allowed. | First or last name contain numbers or symbols. | Correct the text. |
| Invalid email address. / Invalid e-mail address (app) | Address typed wrongly. | Check the @ and the domain. |
| The phone number you entered is not valid. (app) | Number not consistent with the prefix. | Use the international format. |
| Select a valid city from the list. | City typed by hand without choosing the suggestion. | Type and tap the suggested city. |
| No attendees to fill in. | The reservation does not require additional details. | Go back to payment. |
Resuming an incomplete reservation
- If you close the page before finishing, the reservation remains pending. Open My account → View reservations (app: Reservations tab): in the details the Complete attendees button appears at the bottom; in the app you also see the notice Complete the attendee details for reservation #… before continuing.
- If the time has expired, the tickets become available again and the reservation shows Payment not completed: repeat the purchase.
Special cases
- The attendees’ details do not create Nightify accounts: they are used only for the ticket and for the check at the entrance.
- You got a name wrong after payment: use the name change, if the event allows it, otherwise write to the organizer with Contact organizer.
Related articles
- How to buy a ticket
- Change the ticket holder (name change)
- Purchase form: named or transferable titles and attendee details