Promo codes and vouchers reduce the total of the reservation. They can come from the organizer (a discount code) or already be linked to your account (vouchers). They are applied before payment, from the Do you have a code? window.
At a glance
- Where: website: Do you have a code? button in the Reservation summary; app: Do you have a code? section on the Reservation summary screen.
- What you need: to be signed in to your account (without login: Log in to use a voucher code.) and at least one ticket in the cart.
- Limit: only one code per reservation.
- Don’t confuse it with the access code that unlocks reserved ticket types (Limited-access tickets block).
Step by step on the website
- Open the window. In the Reservation summary press Do you have a code?. What you see: the text Enter a promotional code or choose one saved in your profile.; with an empty cart the field is disabled and Your reservation is empty. appears.
- Enter or choose. Type the code in the Enter the code field or, in the Available codes section (Select a saved code link), choose a voucher: each one shows Expires: date or the Valid badge if it has no expiry.
- Apply. Press Apply. Confirmation: Code applied successfully.; in the window the Code applied row appears with the active code and the total of the summary is recalculated. Close code selection closes the window.
- Continue to payment. The code remains valid until the reservation expires.
Step by step in the app
- On the Reservation summary screen open the Do you have a code? section (it shows NO CODE SELECTED until you choose one).
- Type the code in the field and confirm it, or tap Select to open My vouchers (List of vouchers associated with your account) and choose one.
- To remove it use the x of the field (iPhone) or Remove voucher (Android).
Messages and errors
| Message | Why it appears | What to do |
|---|---|---|
| Unable to apply the code. | Code expired, already used, not valid for this event or for these ticket types. | Check the conditions with whoever gave it to you. |
| Error while applying the code. | Temporary error. | Try again. |
| You have no saved codes in your profile. / No codes available in the profile. / No voucher present (app) | Your account has no vouchers. | You can still type a code. |
| Reservation not found. / The reservation has already been closed. | The cart is no longer valid. | Start again from the event page. |
| The voucher could not be added, please try again later (app) | Temporary error. | Try again; if it persists, complete the purchase from the website. |
Special cases
- Where you see your vouchers: in the app in Profile → My vouchers.
- The summary does not show a Discount row: the discount is visible in the codes window (Code applied) and in the new total.
Related articles
- Unlock limited-access tickets with a code
- How the price is made up: ticket, pre-sale rights and fees