The confirmation of the purchase is immediate: on the website you are taken to the Reservation detail, in the app the confirmation appears, and in both cases the e-mail is queued and sent within a few minutes.
What to check right away
- The status. The banner at the top must no longer show Registration not confirmed; in the Reservation summary section the Payment status is Paid (with Payment at the entrance it stays Unpaid).
- The code. Note down the Reservation code in the Reservation detail section: it is needed for every request to support and to the organizer.
- The tickets. In Your tickets you find Download / Tickets PDF and the wallet buttons; in Accreditation details the QR of each ticket, if the ticket type provides for it on the website, otherwise the To view the QR code download the Nightify app block.
The confirmation e-mail
- Subject: Registrazione evento: nome dell’evento (event registration: name of the event), sent to the address of the account (or to the one entered in My Details).
- Content: it depends on the template chosen by the organizer for the ticket type: Nuova prenotazione (new reservation), Ottieni informazioni (get information) or Nuova prenotazione QR Code (new reservation QR Code), which includes the images of the QR of each ticket. The cost summary shows Subtotale (subtotal), Commissioni di servizio (service fees) and Diritti di prevendita (pre-sale rights).
- Attachments: none. The PDF of the tickets is downloaded from the reservation details.
- Time: the e-mails are queued and sent by an automatic process: they may arrive a few minutes late.
If the e-mail does not arrive
- Check spam, promotions and archive; search your mailbox for the subject shown above (“Registrazione…”).
- Check in My account → Edit Profile that the address is correct.
- Check that in Notification settings the Booking notifications category has Email set to Yes.
- If the reservation is Confirmed, the tickets are valid in your account anyway; to receive the e-mail again, write to support from the Contacts page with the reservation code.
Special cases
- In the app: on Android Payment completed. and Reservation confirmed successfully. appear; on iPhone the details open with the celebration animation.
- The organizer also receives a notice for every new reservation, as does the promoter of the channel, if any.
- Event cancelled later: you receive the e-mail Event cancelled: event name at the address of the reservation.
Related articles
- Where to find your reservations and tickets
- Download your tickets as PDF
- Invoices and receipts