Once sold, every extra stays tied to the ticket it was bought with. It is not scanned separately: at the entrance staff scan the ticket as usual and the scanner shows which extras to hand over. Here you find what staff see, when entry is refused, how refunds and resale work and which documents remain your responsibility.
At a glance
- Where: Nightify Business app, ticket scanner; there is no separate screen for extras.
- Permissions: Manage access and entries to scan, as for tickets.
- What you get: at the entrance, the list of the ticket’s extras, which are marked as Used.
- Refunds: only Nightify staff perform them, extra by extra, according to the rule you set.
Before you start
- Organize the handover: the scanner tells you what each ticket is entitled to, but you manage the physical handover (drinks, locker, shuttle).
- Make sure whoever scans uses the Nightify Business app with the correct event and titles selected.
At the entrance, step by step
- Scan the ticket as usual. What you see: with the Success result, the message Access confirmed. and, after a blank line, one line per extra in the format quantity × name · status, for example 2 × Welcome drink · Used.
- Hand over the extras shown as Used. An extra that has already been refunded appears as Refunded: do not hand it over.
- No other action. Result: the entry is recorded and, in the same operation, the ticket’s non-refunded extras switch to Used; the fan sees this in their reservation.
Add-on statuses
| Status | What it means | When it changes |
|---|---|---|
| Selected | Bought and not yet used. | Initial status after the purchase. |
| Used | The ticket it is tied to has entered. | On a valid scan of the ticket. |
| Refund in progress | Nightify has started the refund of an unused extra. | Until the payment provider confirms it; an extra already used and refunded under the Including used units rule stays Used until it becomes Refunded. |
| Refunded | Refund completed. | When the refund payment is confirmed. |
| Transferred with the ticket | Visible on the original order when the ticket has passed to another person. | When the resale is completed. |
What happens next
- Refunds. If a fan asks for a refund of an extra, Nightify staff assess it as an item separate from the ticket: refunding the ticket does not refund its extras, and vice versa. The extra is not refundable if the rule is Non-refundable, if the Refund deadline has passed (this applies whatever the rule) or if it has already been used and the rule is Only when unused. With Including used units it remains refundable even after entry, up to any deadline.
- Refunded amount. It corresponds to your share: Nightify fees on the extra remain excluded, as for tickets. The extra becomes Refunded only when the payment provider confirms the operation.
- Resale. When a ticket is sold on resale, its extras pass to the new holder together with the ticket; the amounts paid for the extras stay recorded on the original order, where they appear as Transferred with the ticket.
- Totals. The amounts of the extras are part of the financial totals of the order and of the event calculated by Nightify; the console has no dedicated list of the extras sold.
Messages and errors
| Message | Why it appears | What to do |
|---|---|---|
| The ticket is already assigned to this refund operation. | A refund is in progress on one of the ticket’s extras: entry is refused. | Contact Nightify support to learn the outcome of the refund. |
| Access denied: this ticket has been disabled. | Among other cases, it also appears when one of the ticket’s extras does not come from a completed purchase. | Check the reservation and, if needed, contact Nightify support. |
Special cases
- Refund in progress and resale. While the refund of an extra is in progress, the ticket cannot pass to a new holder through resale.
- New holder at the entrance. The scanner shows the extras received with the ticket, with their status.
Rules and limits
- Fiscal document. For extras you issue it: Nightify reminds the fan of this with The organizer issues the fiscal document for the add-ons. and in the tickets PDF provides only a non-fiscal summary.
- Fee receipt. When the fee on the extras is paid by the fan, it is included in the service fee receipt that Nightify issues for the order.
- Fees on extras are set by Nightify and cannot be changed by the organizer.
Related articles
- Creating and managing an event’s add-ons (extras)
- Purchased extras: where to find them, statuses, use and refunds
- Scan tickets at the entrance
- The service fee receipt of a reservation
- Reading revenue, fees and pre-sale rights