Zebra printer messages: causes and fixes

On-Site Ticketing queries the printer before every ticket and tells you exactly what is wrong. The badge at the top of the Ticket printing section sums up the status; the detail below it already contains the fix. When the status is a warning or an error, the Workstation setup panel also opens by itself.

At a glance

Where: On-Site Ticketing tab → Ticket printing section; while printing, the messages also appear next to Print new tickets.
Permissions: the same as for the on-site sale.
What you get: the exact cause of the problem; once you have fixed it press Refresh printers.

Before you start

Keep the printer switched on, connected and visible from the desk: many messages require a physical intervention.
If several conditions appear together, they are listed in the order in which it is best to fix them.

Step by step

Read the badge and the detail in the Ticket printing section.
Fix the cause by following the tables below.
Press Refresh printers. Confirmation: the Printer verified and ready badge.
Resume the sale or the printing from where you were.

Fields and options

Badge	What it means	Rules
Checking Zebra Browser Print… / Testing communication…	Service search and printer query in progress.	Wait.
Printer verified and ready	Everything is fine.	Selling and printing enabled.
Printer verification required	Select the printer and test communication.	Choose the printer or press Refresh printers.
Printer not ready	The printer reports a blocking condition or does not answer.	See Messages and errors.
Communication failed.	Generic title of the other communication errors.	Read the detail.

What happens next

If a problem appears while an order is being printed, printing stops; once you have fixed it press Print new tickets again.
If the problem interrupted the sending of a ticket, Delivery uncertain appears: follow Uncertain sends and on-site ticket recovery.

Messages and errors

Message	Why it appears	What to do
Zebra Browser Print is unavailable	Browser Print is not running or the browser cannot reach it.	Check that Zebra Browser Print is running on this computer and complete the browser steps in the workstation setup, then try again.
Zebra library unavailable	The Zebra component was not loaded from the Nightify website.	It does not depend on the workstation: contact Nightify support.
No printer detected / The selected printer is no longer available.	Browser Print does not see any printer, or the selected one has disappeared.	Reconnect the printer and press Refresh printers.
The printer did not answer: check that it is switched on and connected, then refresh the printers.	No answer within 12 seconds.	Check the power supply and the cable.
The printer is not reporting its status.	It happens when media or ribbon is out, or the printhead is open or overheated.	Check the printer and try again.
Browser Print cannot talk to the printer: check the cable and power, then press “Refresh printers”.	Browser Print has lost the connection.	As stated in the message.
The printer did not return a complete, valid response.	Response interrupted or unreadable.	Press Refresh printers; if it happens again, restart the printer.
Printhead open: close the printer cover until it clicks.	Cover open.	Close it.
Media out or not loaded: load the media and close the cover. / Ribbon out or not loaded: load a new ribbon.	Media or ribbon used up.	Replace them.
Printhead too hot: wait for it to cool down before printing. / Printhead too cold: wait for the printer to reach its working temperature.	Temperature out of range.	Wait.
A printed ticket is waiting to be taken: remove it from the printer.	Label not taken.	Take it.
Printer paused: press the pause button on the printer to resume.	Printer paused.	Press the pause button.
Incomplete job, receive buffer full, diagnostic mode, configuration lost	The message states the condition, for example The printer received an incomplete job: cancel the pending jobs on the printer.	Follow the message; if the configuration is lost, restart the printer.
Ticket text exceeds the printable area. Correct the data before printing.	A piece of data is too long for the label; no ticket has been sent.	Try the 10 × 15 cm format or shorten the data (for example the attendee’s name).
The canonical ticket data is not available for printing.	The SIAE fiscal issue of the access title is not complete or data is missing.	Press Refresh order status and try again; if it persists contact support.
The operation failed: check your connection and try again.	Connection error with Nightify, invalid request or unrecognized error.	Check the network and try again; if it happens again, press Refresh order status or reload the page.

Special cases

The badge goes back to ready but printing stops: the check is repeated before every ticket, so a new condition (for example media running out halfway through an order) stops printing at the next ticket.
The text does not fit: the page never truncates the data and never goes below a character height of 2 mm.

Rules and limits

The page reads the status from the printer but does not adjust it: calibration and settings stay on the printer.
The selected format must match the loaded media: the page cannot check it.

Setting up the workstation and the Zebra printer
Uncertain sends and on-site ticket recovery
Selling and printing tickets with On-Site Ticketing