In the Sell tickets section you find the same event purchase flow that fans use, adapted to selling at the desk: the details are the customer’s, phone verification is not requested and there is no payment step, because the money is collected on site. At the end the order is already confirmed and paid and the SIAE tickets are ready to print.
At a glance
- Where: On-Site Ticketing tab → Sell tickets, then Print new tickets.
- Permissions: View events, Manage event reservations and Manage ticketing.
- What you get: an order in the customer’s name, Business platform, confirmed and paid, and a thermal ticket for every access title.
- Print queue: You can complete a sale with the printer disconnected.
Before you start
- Check that the badge of the Ticket printing section is Printer verified and ready and that the Ticket format matches the loaded roll.
- Ask the customer at least for their e-mail address: it is always mandatory and they will receive the confirmation there.
Step by step
- Choose the tickets. In the Choose the ticket type step set the quantities with − and +, then press Sell to continue. If the event offers extras, the Extras step follows.
- Enter the customer details. In the Customer details step fill in Email and the other fields the event requires; your profile details are not pre-filled. The consent checkboxes become I have obtained this declaration from the customer: “…”: tick them only if the customer really gave you that consent. Press Confirm customer and continue.
- Complete Who’s attending? The step only appears if the access titles require attendee details.
- Read the outcome. Confirmation: The on-site reservation is complete. You can now print the new tickets. with the On-site order line and the code. Below the flow the Print new tickets section appears with the same code.
- Collect the amount from the customer at the desk.
- Print queue: You can sell without a printer. Sales made by your account stay queued and print automatically when the printer is ready, while this page is open.
- Move on to the next customer with New sale, in the sale outcome.
Fields and options
| Field | What it means | Rules |
|---|---|---|
| − / + | Quantity of each access title. | Availability, quantity per reservation, capacity and sales period apply as online. |
| The customer’s address. | Always mandatory. If it belongs to a Nightify account, the order is linked to that account. | |
| Other Customer details fields | The buyer details the event requires. | Mandatory or optional according to the event’s form. |
| I have obtained this declaration from the customer: “…” | A customer consent recorded by you. | The text in quotation marks is the one of the form checkbox. |
What happens next
- The order is Confirmed and paid, with the Business platform. Pre-sale rights and fees are calculated as in an online sale.
- The customer receives the confirmation e-mail and also finds the tickets in the Reservation detail, Generated Tickets section.
- The printed ticket shows the QR code, the event details, the access title, the attendee and the seat (sector, row, seat) where applicable, prices and SIAE fiscal data. In the 10 × 10 cm and 10 × 15 cm formats the QR code is larger.
- If tickets still need printing, the order appears in your account’s Print queue.
Messages and errors
| Message | Why it appears | What to do |
|---|---|---|
| Print queue | You can sell without a printer. Sales made by your account stay queued and print automatically when the printer is ready, while this page is open. | Delivery needs checking: inspect the ticket before retrying. |
| The customer has already reached the limit of … tickets for this event. | The per-event purchase limit counts the orders already placed by that customer (account and e-mail). | You cannot sell more tickets to that customer. |
| The limit is … tickets per customer. You can select 1 more ticket for this customer. (or up to … tickets) | The quantities exceed those still available to the customer. | Reduce the quantities. |
| The on-site payment could not be recorded. Please try again. | The order exists but has not been closed. | Press Continue sale. |
Special cases
- Print queue: You can sell without a printer. Sales made by your account stay queued and print automatically when the printer is ready, while this page is open.
- Zero-value order: with free access titles only, the order is closed without any payment, but the tickets are printed the same way.
- Interrupted sale: if you leave the page before creating the order, when you reopen it you find the unfinished cart of the same event.
Rules and limits
- There is no Payment step and the OTP verification of the customer’s phone is not requested.
- A ticket already sent to the printer is never sent again: the page has no reprint function.
- Sending problems are handled as explained in Uncertain sends and on-site ticket recovery.
Related articles
- Uncertain sends and on-site ticket recovery
- Zebra printer messages: causes and fixes
- Open a reservation’s detail page
- Enter the attendees’ details (Who’s attending?)
- Advanced settings: quantity per reservation, waiting list and pre-sale rights