Every extra you buy stays linked to a specific ticket of your reservation. In the reservation you see its price, status, refund rules and conditions; at the entrance it is activated when the ticket is scanned. The fiscal document for the extras is issued by the organizer.
At a glance
- Where: website: Reservation detail → Add-ons section, before Reservation history; app: reservation detail → Extra section; tickets PDF: Purchased extras summary page.
- What you see: one block for every unit bought, with the ticket it is linked to and its status.
- Refunds: only on request to support; Nightify staff decide according to the rule of the extra.
Before you start
- The section appears only if the reservation contains extras.
- For the PDF the reservation must be Confirmed, as for the tickets.
Step by step
- Open the reservation from your account on the website or from the Reservations tab of the app.
- Find the extras. What you see: on the website the Add-ons section, in the app the Extra section, with one block per unit.
- Read each block: name, Ticket # followed by the ticket’s identification number, status and price paid, Including extra fees (only if you paid a fee on the extra), description, refund rule, conditions and the note The organizer issues the fiscal document for the add-ons. On the website the conditions open with Terms and conditions.
- Download the summary, if you need it, with the tickets PDF. Result: at the end of the file you find the Purchased extras summary page.
Fields and options
| Status | What it means | Rules |
|---|---|---|
| Selected | Bought, not yet used. | Status after payment. |
| Used | The linked ticket was scanned at the entrance. | Changes by itself when the ticket is scanned. |
| Refund in progress | Nightify staff have started the refund of an extra not yet used. | Lasts until the refund payment is confirmed; an extra already used stays Used until the refund is complete. |
| Refunded | Refund completed. | Final. |
| Transferred with the ticket | The ticket, with its extras, has passed to another person. | Appears in the original reservation after a resale. |
What happens next
- At the entrance you show the ticket’s QR code as usual: staff see your extras and, with the scan, they become Used.
- The refund rule is written in the block of the extra, for example Only when unused. Follows the ticket. If the organizer set a deadline, it is followed by Refundable until with the date and time in the event’s time zone, for example Refundable until THU 24 SEP / 20:00. On the website the time zone abbreviation (for example CEST) appears only when the time zone differs from your device’s; in the app it always appears. With the Non-refundable rule no deadline is shown.
Messages and errors
| Message | Why it appears | What to do |
|---|---|---|
| Refund in progress on the extra | The refund has been started and is not yet complete; in the meantime the ticket cannot be used to enter. | Wait for the outcome or contact support. |
| The Add-ons section does not appear | The reservation contains no extras. | Check that you opened the right reservation. |
Special cases
- Refund of an extra. Write to support with the reservation code. Nightify staff assess each extra separately from the ticket: it is not refundable if the rule is Non-refundable, if the deadline has passed or if it has already been used with the Only when unused rule; with Including used units it is refundable even after entry, up to any deadline. Nightify service fees remain excluded, as for tickets.
- Refund of the ticket. It does not automatically refund its extras, and the refund of an extra does not affect the ticket.
- Resale. If you sell the ticket through the official resale, its extras pass to the buyer and in your reservation they become Transferred with the ticket; the buyer sees them in their own reservation on the website. The Purchased extras summary page of the PDF, on the other hand, lists only the extras bought with that reservation: after a resale it stays in the seller’s PDF and does not appear in the buyer’s. With a refund of an extra in progress the handover is not completed.
- In the app the conditions are shown in full, without an item to open.
Rules and limits
- The PDF contains only a non-fiscal summary, with the note Non-fiscal summary. The organizer issues the fiscal document for goods and services., the columns Name, Quantity, VAT (%) and Total (€), the Add-ons total row and, if present, Including extra fees.
- For the fiscal document of the extras contact the organizer; Nightify’s service fee receipt includes any fees paid on the extras.
Related articles
- Adding extras (add-ons) to your tickets
- Reading a reservation’s detail page and its statuses
- Download your tickets as PDF
- When you are entitled to a refund
- List a ticket you can’t use for resale