The service fees you pay to Nightify are documented by a PDF receipt, separate from the ticket. Access titles instead follow the fiscal documentation required for the event (for example the ticket with a fiscal seal).
At a glance
- Where: Service fee receipt row with the Download service fee receipt link in the Reservation summary section of the detail, on the website and in the app.
- Conditions: Confirmed reservation, service fees charged to you greater than zero, receipt already generated.
- Time: generation is automatic and takes place within a few minutes of payment; reopening the detail queues it again if it is missing.
Step by step
- Open the Reservation detail from the website (View reservations) or from the app (Reservations tab).
- Scroll to Reservation summary and find the Service fee receipt row.
- Download. Press Download service fee receipt. Result: the PDF is downloaded as an attachment.
What it contains
| Section | Content |
|---|---|
| Header | Receipt #, Receipt date (the payment date), To: with your details and From: with Nightify’s. |
| Purchase summary | Event, Location, Event date, Purchase date, Service, Quantity, Amount. |
| Service details | Subject Ticket issuance service fees, VAT rate, Service fees, VAT (normally 22%, broken out of the amount paid) and Receipt total. |
| Note | This document refers to the service fees applied to the order. Access tickets follow the fiscal documentation required by applicable law. |
Messages and errors
| Message | Why it appears | What to do |
|---|---|---|
| Service fee receipt is not available. | One of the three conditions is missing: order not confirmed, no fees charged to you (fees absorbed by the organizer or free order) or receipt not yet generated. | Reopen the detail after a few minutes; if the order has been confirmed for days, write to support with the reservation code. |
| The row does not appear | Same causes. | As above. |
Special cases
- The organizer too can download the same receipt from their own panel.
- Refunds: Nightify service fees are not refunded; the history shows Nightify fees excluded from the refund: ….
Related articles
- Invoices and receipts
- How the price is made up: ticket, pre-sale rights and fees