The Reservation detail is the reference page for every purchase: from here you show the QR, download tickets and receipts, manage resale and name changes and follow refunds and changes.
At a glance
- Where: website: My account → View reservations → tap the card (address nightify.me/account/reservation/code); app: Reservations tab → Reservation #….
- Who can open it: only the owner of the reservation; with another account you are sent back to the login.
- On first opening the system generates or repairs QR codes, PDF, wallet passes and service fee receipt on its own, if they are missing.
The sections, in the order you find them on the website
| Section | What it contains | When it appears |
|---|---|---|
| Header | Event title and date, status badge; for unconfirmed orders the banner Registration not confirmed for event name - date. | Always. |
| Your tickets | Download / Tickets PDF, Add to / Apple Wallet, Save to / Google Wallet. | Confirmed reservation with at least one active ticket. |
| Accreditation details | One block for each ticket with the participant’s name, sector, row and seat if numbered, and the QR thumbnail (tapping it opens View QR Code). | Confirmed reservation; the QR appears on the website only if the ticket type allows it, otherwise use the app, the PDF or the wallet. |
| Manage tickets | For each eligible ticket: List for resale / Cancel resale and Change ticket holder. | Only for events with fiscal ticketing and resale enabled. |
| Reservation history | Payments, refunds, resales and name changes in chronological order. | Always, for any status (website only). |
| Reservation detail | Booking email, Reservation holder, Reservation code, Booking date; the Reservation status row appears only if the order is not confirmed. | Always. |
| Reservation summary | Each ticket with quantity and amount, Service fees, Pre-sale rights (if greater than zero), Total, Payment status Paid and Payment method (for paid orders), plus the Service fee receipt row with Download service fee receipt. | Always. |
| To view the QR code download the Nightify app and Where the event takes place | Download App button and venue address. | Confirmed reservation. |
The buttons at the bottom of the page
- Complete attendees: the attendee details of an order in progress are missing.
- Complete payment: the order is Pending Payment and the time has not expired.
- Check ticket availability: for all statuses that are neither confirmed nor pending (In Progress, Payment not completed, Canceled, Refunded); it reopens the event’s booking page.
Reservation statuses
| Status | Meaning |
|---|---|
| In Progress | Order just created, or payment successful with ticket issuing still in progress. |
| Pending Payment | Online payment method chosen, payment not yet made, time not expired. |
| Confirmed | Valid tickets; the QR codes are active (with Payment at the entrance there are no QR codes and you pay on site). |
| Payment not completed | The 15 minutes expired without payment. |
| Canceled | Reservation cancelled by the organizer or by Nightify: the QR codes are disabled. |
| Refunded | All tickets have been refunded; the details are in the history. |
In the app
- The order of the sections is: header, Your tickets, Ticket resale, Change ticket holder (the same label, Change ticket holder, on iPhone), Accreditation details, Reservation details, Reservation summary (with Download service fee receipt), Where the event takes place with Open in Maps.
- The history does not exist in the app: open it from the website.
Messages and errors
| Message | Why it appears | What to do |
|---|---|---|
| Reservation not found: ID … | The code in the link is wrong or the reservation belongs to another account. | Open the reservation from your account’s list. |
| Order data not found | You opened a ticket that does not belong to the reservation. | Go back to the detail and try again. |
| Unable to load reservation details (app) | No network. | Tap Retry. |
| The QR does not appear | Order not confirmed, tickets disabled, event already over, or ticket type without QR on the website. | Check the status and the history; use the app or the PDF. |
Related articles
- Download your tickets as PDF
- Show your QR at the entrance
- Reservation history