Every confirmed reservation can be saved to the device wallet: the pass contains the same QR as the ticket, appears on the lock screen and stays available even without a connection.
At a glance
- Where: Your tickets section of the Reservation detail: Add to / Apple Wallet and Save to / Google Wallet.
- On the website both buttons appear on any device and browser; in the app iPhone shows both, Android only Google Wallet.
- When: Confirmed reservation with at least one active ticket.
- How many passes: one per ticket, all added together.
Step by step
- Open the Reservation detail (website: View reservations; app: Reservations tab).
- Apple Wallet. Tap Add to / Apple Wallet. From the website a single bundle with all the passes of the order is downloaded; open it and confirm Add in the Wallet app. In the iPhone app the button first shows Loading and, when the passes are already present, becomes Open / Apple Wallet.
- Google Wallet. Tap Save to / Google Wallet: Google’s save link opens and adds all the passes of the reservation at once; confirm Save.
- At the entrance open the pass from the wallet and show the QR to the staff.
What happens next
- If a ticket is disabled, cancelled, refunded or sold on resale, the pass becomes invalid.
- Apple passes registered on the phone receive updates automatically; after a name change the passes are regenerated anyway: if you don’t see the update, delete the pass and add it again from the detail.
Messages and errors
| Message | Why it appears | What to do |
|---|---|---|
| Wallet tickets are not available for this reservation. | The reservation is not confirmed, has no active tickets or passes are not provided for the order. | Use the QR in the app or the PDF. |
| The Apple Wallet button is missing in the Android app | The Android app offers only Google Wallet. | Use Google Wallet or the website. |
Special cases
- You want to give a pass to a friend: the bundle contains all the passes of the order; for a single ticket it is more practical to forward the PDF with the page of their ticket or use the name change.
- The pass stays in the wallet after the event: you can delete it manually.
Related articles
- Download your tickets as PDF
- Show your QR at the entrance
- Change the ticket holder (name change)