Verification confirms that the e-mail address is yours and unlocks sign-in. The account already exists from the moment you sign up: verification does not create it, but until you complete it every login is refused. It normally concerns accounts created with e-mail and password: with Google, Facebook or Apple the address arrives already confirmed by the service. The check, however, is the same for everyone: if the service does not confirm the e-mail, or if you entered it yourself on the Complete your email form, the link is required in that case too.
At a glance
- When: right after Register now; without verification the login is refused.
- Where: in your mailbox, message with the subject Verify your email address.
- What you get: the account activated and the ability to sign in.
- Validity: the link is valid for 1 hour and can be used only once; when a verification succeeds, the other verification links still open stop working. A link already used, expired or incomplete leads to the Verification not completed page.
Step by step
- Find the message. Open the mailbox of the address you used when signing up. What to look for: subject Verify your email address. Check spam, promotions and archive too.
- Open the link. Tap the Verify email address button in the message. What you see: a Nightify page with the badge and the title Verify email address, the text To complete your registration, verify your email address using the button below. and the Verify email address button. Opening the page is not enough: verification starts only when you press the button.
- Confirm. Press Verify email address on the page. Confirmation: the Email verified badge, the title Account activated, the text Your account has been activated successfully. You can now log in. and the Sign in now button.
- Sign in. Press Sign in now, tap Log in with E-mail, enter your e-mail and password and press Sign in now (in the app: Sign in; if you were completing your e-mail, go back to the Complete your email form and press I have verified my email). Result: Complete your profile or the page you started from appears.
Requesting a new link
- Try to sign in. Every sign-in attempt with the unverified address automatically sends a new verification e-mail. What you see: A new verification email has been sent. Please check your inbox.
- If you are asked to resend. On the website a browser window shows You cannot log in because your email address has not been verified yet… with the question Send again?: it appears if the automatic sending failed (e-mail sign-in) or from the second attempt (sign-in with Google, Facebook or Apple). Confirm with OK. In the app the first attempt shows only the message; from the second one the Send verification email again button appears. Confirmation: A new verification email has been sent. Please check your inbox. (app: A new verification email has been sent. Please check your inbox.).
- Open the link directly from the e-mail. If Your email address is already verified. appears you can sign in right away. A new request within 90 seconds of the previous one still shows the confirmation, but does not send a second message: use the one you already received. After too many requests you get Too many failed attempts. Please try again later. and have to wait about 10 minutes.
Messages and errors
| Message | Why it appears | What to do |
|---|---|---|
| Invalid link / Verification not completed with Verification code invalid or expired. | Link already used, older than 1 hour, superseded by a verification that already succeeded, or incomplete (copied only in part). | Try to sign in: a new link is sent, to be opened directly from the e-mail. |
| We could not confirm verification. Sign in and request a new email verification link. | Temporary error during confirmation. | Sign in to receive a new link and try again. |
| Enable JavaScript in your browser to confirm your email address. | The browser blocks scripts and the page’s button does not work. | Enable JavaScript or open the link with another browser. |
| Your email address is already verified. | You requested a new link for an address that is already confirmed. | Sign in normally. |
| Too many failed attempts. Please try again later. | Too many sending requests in a short time. | Wait about 10 minutes and check your mailbox before requesting again. |
| There was an issue verifying the activation code. / Service unavailable | Temporary service error. | Try again after a few minutes; if it persists, sign in to receive a new link. |
| Unable to send the verification email. Please try again. (website) / Unable to send the verification email. Please try again. (app) | No network or service temporarily unavailable. | Check your connection and try again. |
Special cases
- The e-mail never arrives. Check that you typed the address correctly when signing up (there is no way to correct it from the sign-in screen): if it was wrong, sign up again with the right address. Some company mailboxes block automatic e-mails: use a personal address.
- The link opens in a browser other than the one you want to sign in with. It does not matter: verification applies to the account, not to the browser. Sign in wherever you prefer.
- You have several verification e-mails. Each link stays valid for 1 hour until you use one: after the first successful verification the others are no longer needed.
- Your mail program opens links automatically. Nothing happens until you press the button on the page yourself: that is why confirmation requires the second step.
- On every verification page you find the Still need help? block with the Contacts link to support.
Related articles
- Create a Nightify account
- Sign in to your account
- Completing your account email (Complete your email)