If you do not remember your password, or want to change it, you set a new password through a link sent to your e-mail. The procedure applies only to accounts with e-mail and password: with Google, Facebook or Apple the password is the service’s own and is changed there.
At a glance
- Where: website: Log in with E-mail → Forgot your password? Recover it now!; app: Sign in with Email screen → same link.
- What you need: access to the account’s e-mail mailbox.
- What you get: a new password chosen by you; the old one stops working.
- Link validity: 1 hour, a single use; it also stops working if the password is changed in the meantime. The new password must be at least 6 characters long.
Step by step on the website
- Open the recovery. From the sign-in page tap Log in with E-mail, then Forgot your password? Recover it now!. What you see: the Password Recovery page with the text Enter your email to receive a password reset link.
- Request the link. Type the address in the Email field (placeholder Enter your email). If the anti-bot check appears, which is active only when the platform enables it, complete it. Press Send. Confirmation: Password recovery link sent. Check your email.
- Open the message. In your mailbox you find the message with the subject Reset your password: tap the Reset password button. What you see: the Reset your Password page with the subtitle Enter the new password you want to use to access Nightify.
- Choose the new password. Fill in New Password and Confirm New Password with the same value and press Reset Password. Confirmation: Password reset successfully.; after 2 seconds the page takes you to the login by itself.
- Sign in. Use the new password. In your mailbox you also receive the Password changed e-mail with the text Your account password has been changed. If this was not you, recover your account immediately or contact support. and the Sign in now button.
Step by step in the app
- In the Sign in with Email screen tap Forgot your password? Recover it now!.
- In Recover Password enter your e-mail and tap Recover Password. Confirmation: the Password Recovery alert with Recovery email sent successfully.
- Open the link from the e-mail on your phone: the new password is set on the Reset your Password web page. Then go back to the app and sign in.
Messages and errors
| Message | Why it appears | What to do |
|---|---|---|
| The passwords do not match. | The two fields are different. | Type the same password in both. |
| Verification code invalid or expired. / Invalid or incomplete action code. | Link already used, older than 1 hour, superseded by a password change or copied badly: the Reset Password button stays disabled. | Repeat the request and use the latest link received, opening it directly from the e-mail. |
| The password is too weak. Choose a stronger password. | The new password is shorter than 6 characters. | Choose a longer password and press Reset Password again. |
| Password recovery could not be completed. Request a new link before trying again. | Temporary error while saving: the Reset Password button stays disabled and that link must not be reused. | Request a new link with Forgot your password? Recover it now! and try again. |
| Turnstile verification failed. Please try again. / The verification has expired. Please try again. / Turnstile verification expired. Please try again. / Please complete the Turnstile verification to continue. | The anti-bot check was not completed in time. | Repeat the check and press Send right away. |
| JavaScript is disabled: unable to complete anti-bot verification. | The browser blocks scripts. | Enable JavaScript or use another browser. |
| Error during communication with the server. | Temporary problem. | Try again in a few minutes. |
| Enter an email address. / An error occurred while recovering the password. (app) | Empty field or network error. | Fill in the e-mail and try again with an active connection. |
Special cases
- The e-mail does not arrive. For security reasons the website does not say whether an address is registered: check your spam folder and make sure you are using the address you signed up with. If you signed up with a social account, there is no password to recover.
- You want to change your password while you are already signed in. Use the same procedure: request the link and set the new password. There is no separate change-password command in the profile.
- You request the link several times. A new request within 90 seconds of the previous one shows the same confirmation but does not send a second message; after too many requests you have to wait about 10 minutes.
- You receive the Password changed e-mail but it was not you. Someone used a recovery link sent to your mailbox: immediately request a new link and set a new password, also change your e-mail password and write to support from the Contacts page.
- You suspect unauthorized access. Reset your password, then sign out of all devices with Log out / Logout and write to support.
Related articles
- Sign in to your account
- Verify your e-mail address