Signing in works the same way on the website and in the app and always uses your single Nightify account. After logging in you find your reservations, tickets, vouchers, saved cards and conversations again.
At a glance
- Where: website: account icon at the top right or nightify.me/login; app: Profile tab (or any reserved tab).
- Method: the same one you used when signing up. Anyone who signed up with a social account has no Nightify password.
- Automatic return: if the website asked you to sign in during a purchase, after logging in you return exactly to the point where you were.
Before you start
- With e-mail and password the address must already be verified (link received when you signed up).
- If you do not remember which method you signed up with, first try the social accounts you usually use; with e-mail the system tells you if the account does not exist.
Step by step on the website
- Open the sign-in page. Tap the account icon at the top right or go to nightify.me/login. What you see: Log in to Nightify! with the four buttons.
- Sign in with Google, Facebook or Apple. Tap the button, choose the account in the service’s window and confirm. Result: you are in; if a required detail is missing, Complete your profile appears.
- Sign in with e-mail. Tap Log in with E-mail. On the Have an account? Sign in page fill in Email and Password; the eye icon shows or hides the password. Press Sign in now.
- Additional steps. If your profile is incomplete you fill in Complete your profile; if the event you come from requires a verified phone, Verify your phone number appears. Result: you return to the page you started from or to My account.
Step by step in the app
- Open the sign-in screen. Profile tab → the name shows Please log in: tap it.
- Choose the method. Sign in with Email, Sign in with Google, Sign in with Facebook, Sign in with Apple. During social sign-in the buttons stay disabled until the service’s window closes.
- With e-mail. Fill in Email and Password, use Toggle password visibility to check it and tap Sign in.
- After signing in. The Profile tab shows your name; Reservations and Messages load. If the app asks for Complete Profile or OTP verification, complete them.
What happens next
- On the website the session stays active in the browser until you choose Log out or it expires; in the app it stays active until you tap Logout.
- If you opened the sign-in page from a link with a destination (for example an event or the checkout), you are taken back there; otherwise to My account.
Messages and errors
| Message | Why it appears | What to do |
|---|---|---|
| Email and password cannot be empty. (app) | A field is empty. On the website the browser highlights the required field. | Fill in both. |
| No account was found with this email address. (website) / There is no user record corresponding to this identifier. The user may have been deleted. (app) | The e-mail is not registered with e-mail and password. | Check the address; if you signed up with Google, Facebook or Apple use that button; otherwise sign up. |
| The password you entered is incorrect. Try again or use "Forgot password". | Wrong password. | Check capital letters and spaces; if you do not remember it use Forgot your password? Recover it now! |
| You cannot log in because your email address has not been verified yet… | The verification link has not been opened. | Press Send again (website) or Send verification email again (app) and open the new link. |
| This account has been disabled. Contact support for assistance. (website) / The user account has been disabled by an administrator. (app) | The account has been blocked. | Write to support from the Contacts page stating your e-mail. |
| Too many failed attempts. Please try again later. (website) / We have blocked all requests from this device due to unusual activity. Try again later. (app) | Too many failed attempts in a short time. | Wait a few minutes before trying again. |
| This account must be linked to its canonical Firebase identity. Contact support. | The account is in an inconsistent state and has to be fixed by support. | Write to support from the Contacts page stating your e-mail. |
| Your account deletion request is already in progress. Login is disabled. | Account deletion has been requested. | Contact support if you want to cancel it. |
| Social login unavailable in the Instagram webview | In-app browser of Instagram/Facebook. | Three dots at the top right → Open in browser. |
| Google Sign-In failed / Facebook Sign-In failed / Apple Sign-In failed (app) | The service’s window did not return an account. | Try again; if you had dismissed the window it is not an error. |
| Unable to open the sign-in flow. Please try again. (app) | Temporary error or no network. | Check your connection and try again. |
Special cases
- You are taken back to the sign-in screen without having logged out. The session expired on the server side: sign in again with the same method; nothing has been lost.
- You want to sign in with another account on the same device. First sign out with Log out (website) or Logout (app), then sign in with the other account.
- You sign in from a shared computer. Do not tick any browser “remember me” options and remember to sign out at the end.
Related articles
- Create a Nightify account
- Forgotten password: recover or reset your password
- Sign out of your account (logout)