A confirmed order is not set in stone: from the console you can add one more access title (a complimentary companion, for example) or cancel a single ticket leaving the others valid. Both operations are immediate and do not go through the event review. Watch out for the two main constraints: you can only add a ticket type already present in the order and the added row is always at €0.00.
At a glance
- Where: Reservation detail → Access titles section: Add access title button to the right of the title and the Cancel action in the Actions column of each row.
- Permissions: Manage event reservations. Without the permission the button does not appear and the Actions column shows a dash.
- When: adding is only possible on Confirmed orders; cancelling a single access title on orders that are not terminal.
Before you start
- The menu in the window lists exclusively the ticket types already present in the order: you cannot add a different type (no switching to a table or to another access title). If a new access title is needed, create a separate manual reservation.
- The added row is recorded with an amount of €0.00: it generates neither an online payment nor revenue. It is designed for complimentary tickets and accreditations, not to sell one more ticket.
- The access title must still be purchasable: the sales status of the ticket type, the available quantity and the event capacity are checked, just as for an online sale.
Step by step: adding an access title
- Open the detail of the order and scroll to Access titles. What you see: the table with Quantity, Access Type, Entries, Total, Actions and, if the order is Confirmed and you have the permission, the Add access title button.
- Open the window. Press Add access title. What you see: the Add access title to reservation window with the Access Type menu, which only contains the ticket types already in the order.
- Choose and confirm. Select the ticket type and press Add (or Cancel to close). Confirmation: Access type added successfully. appears and the new row shows up in the table with quantity 1 and total €0.00.
- Check the QR code. If the payment method of the order allows tickets (so not Payment at the entrance) and the ticket type generates a QR code, the new ticket appears in Generated Tickets; the customer also finds it in their own account. With View Ticket PDF you get the updated PDF.
Step by step: cancelling a single access title
- Find the row in Access titles: active access titles show Cancel in Actions, the ones already cancelled are struck through with Already cancelled.
- Press Cancel. What you see: the confirmation request Are you sure you want to cancel this access type?
- Confirm. Confirmation: Access type cancelled successfully. appears; the row is struck through, its quantity no longer counts towards the entries and its QR code is no longer valid. The other tickets of the order stay active and the order status does not change.
Fields and options
| Field | What it means | Rules |
|---|---|---|
| Access Type (menu in the window) | The ticket type to add to the order. | Only ticket types already present in the order; one unit per addition; amount always €0.00. |
| Quantity | Number of units of the row. | Rows added from the console always have quantity 1. |
| Entries | Scans recorded on the row compared with the quantity. | Green if everyone has come in, red if nobody has, yellow in between. |
| Total | Amount of the row. | €0.00 for the rows added from the console. |
| Actions | Cancel, Already cancelled or a dash. | The dash appears without the permission or on a terminal order. |
What happens next
- After an addition the totals of the order are realigned without adding revenue: Amount, Service fees, Pre-sale rights and Total of the Payment summary stay consistent with the new row at €0.00.
- After a single cancellation the QR code of the row is refused at the door; the order stays Confirmed for the other access titles.
Messages and errors
| Message | Why it appears | What to do |
|---|---|---|
| An error occurred while adding the access type. | The order is not Confirmed, the ticket type is no longer purchasable (sold out, outside the sales period, deactivated), the event capacity has been reached or an error occurred. | Check the order status and the ticketing; if the access title is sold out, raise the quantity or the capacity before trying again. |
| You cannot cancel this access type because it is the only access for the reservation. Please cancel the reservation instead. | You pressed Cancel on the only active access title of the order. | Use Cancel reservation in the heading. |
| An error occurred while cancelling the access type. | Error while saving the cancellation. | Reload the page and check the row; if it is not struck through try again, otherwise contact support. |
| The Add access title button is not there | The permission is missing or the order is not Confirmed. | For orders that are not confirmed wait for the confirmation or create a new manual reservation. |
Special cases
- You need an access title of a different type (for example a table instead of standard entry). That is not possible from the order: create a manual reservation with the right ticket type and, if necessary, cancel the previous access title.
- An order with Payment at the entrance. You can add the row, but no QR code is generated: the extra person has to be registered at the door like the others.
- A paid access title that has been cancelled. Cancelling the row does not refund anything: the refund, if due, has to be requested from Nightify support.
Rules and limits
- Adding: only on Confirmed orders, only ticket types already present, always at €0.00, one unit at a time.
- Cancelling: never on the last active access title; never on terminal orders.
- Both operations are immediate and not reversible: a cancelled access title cannot be reactivated, if you need one add a new one.
Related articles
- Cancel a reservation
- Create a manual reservation
- Deactivate, reactivate or regenerate tickets (QR)