The detail is the complete record of an order. From here you verify a payment, check the entries, correct the holder, add or cancel access titles, deactivate or regenerate the QR codes, download the ticket PDF and the service fee receipt, or cancel the whole reservation.
At a glance
- Where: click the row of an order in Reservation management or in the Reservations report of an event. The browser tab title is Reservation detail, the page heading is Reservation #… with the order code.
- Permissions: to consult it you need View organization reservation details (view organization reservation details; Administrator and Promoter); every action that changes the order requires Manage event reservations (manage event reservations; only Administrator among the predefined roles). Without the management permission the buttons do not appear.
- What you get: the full view of the order and of its operations; the actions are grouped section by section.
The sections, in the order you find them
| Section | What it contains | When it appears and actions |
|---|---|---|
| Heading | Reservation #… and the Cancel reservation button. | The button only appears with Manage event reservations and if the order is not in a terminal status. |
| Event box | Image, name, date and place of the event, badge with the reservation status and order code. | Always. |
| Reservation detail | Reservation secret number (internal identifier, do not pass it to the customer), Reservation number (the code the customer knows), Booking date, Reservation time. | Always; the internal identifier is the first row. |
| Payment summary | Payment status (badge Paid / Unpaid, or Free if the total is zero), Payment method (or No payment required for zero-amount orders), Amount (price of the access titles), Service fees, Pre-sale rights, Total; at the bottom the Service fee receipt row with the Download service fee receipt link. | The receipt row only appears if the order is Confirmed, has fees greater than zero and the receipt has already been generated. |
| Technical details | Collapsible block with Payment method ID, Platform, Cart ID, Shop token. | It appears below the summary only if at least one of the four values is present; support uses it for payment checks. |
| User data | First name, Last name, Phone, Email and the Marketing consent badge; Edit reservation holder button. | Phone and e-mail are masked as Hidden without consent. The button only appears with the management permission and never for Refunded orders. |
| Reservation history | Timeline with the description Timeline of payments, refunds, resale and ticket-holder name changes linked to this reservation.; entries such as Reservation created, Payment completed, Refund completed, Ticket listed for resale, Ticket-holder name changed, with amounts and references to the items. | Always; if there is no activity it shows There is no activity in the history yet. The console also shows refund attempts that are being processed, failed or cancelled, which the customer does not see. |
| Access titles | Table with Quantity, Access Type, Entries (scanned / quantity), Total, Actions; Add access title button. | Cancelled access titles are struck through and in Actions they show Already cancelled; active ones have the Cancel action. The add button only appears with the management permission and a Confirmed order; without the permission or on a terminal order the actions cell shows a dash. |
| Scan log | Access Type, Scanned By (operator e-mail), Scan Date, Status (VALIDO (valid) in green, the other outcomes in red), Scan IP. | Only if at least one scan exists, valid or refused. |
| Generated Tickets | Access Type, QR Identifier, Service, Created date, Status (Active / Disabled) and the three-dot Actions menu with View QR Code, View Ticket PDF, Download service fee receipt, Regenerate ticket, Disable ticket or Enable ticket. | Always; if there are no QR codes it shows There are no active or disabled tickets available. The three editing actions only appear with the management permission and a Confirmed order; the PDF only if there is at least one active QR code. |
| Archived ticket history | Note These tickets are retained as reservation history; their QR files are no longer available. and a table with Access Type, QR Identifier, Service, Last update, Status = Archived. | Only if the order has replaced QR codes, for example after Regenerate ticket or a name change. |
Step by step: the most frequent checks
- The customer says they paid. Look at Payment status and Payment method in the Payment summary and at the Payment completed entry in the Reservation history. What you see: with the status Processing the issuing is under way, wait a few minutes; with Payment not completed the time expired and the customer has to book again.
- The customer cannot get in. Check Generated Tickets (a Disabled QR code is refused) and Scan log (an ALREADY SCANNED status means the code has already been used: the Scanned By column tells you which operator did it).
- The name is wrong. Use Edit reservation holder in User data, then Regenerate ticket in the menu of a ticket to update the PDFs.
- You need a document. In the Actions menu of a ticket choose View Ticket PDF or Download service fee receipt.
Messages and errors
| Message | Why it appears | What to do |
|---|---|---|
| There are no active or disabled tickets available. | The order has no QR codes: it is not Confirmed, it uses Payment at the entrance, the ticket type does not generate a QR code or the event has already passed. | If the customer has to get in without a QR code, register them at the door using the Reservations report or the Participants search in the app. |
| There is no activity in the history yet. | No payment, refund, resale or name change recorded. | Nothing to do: it is normal for free or newly created orders. |
| Hidden in User data | The customer did not give marketing consent. | Click the detail to request access for operational purposes; in that case Edit reservation holder does not allow you to change phone and e-mail. |
Special cases
- Zero-total order: the Payment status shows Free and the method No payment required; no service fee receipt exists.
- Refunded or Cancelled order: the heading does not show Cancel reservation, the actions on the access titles show a dash and titles cannot be added; the detail stays available for consultation.
- Badges next to the status: Refunds (N), Listed (N), Sold (N), Name changes (N) and the like summarise the history; the detail of each entry is in the Reservation history.
Rules and limits
- The detail does not allow refunds: the Nightify staff performs them on the organizer’s instruction.
- The Scanned By column identifies the operator with the e-mail of their Nightify Business account.
- The Reservation secret number is an internal identifier: give the customer only the Reservation number.
Related articles
- Cancel a reservation
- Edit the holder of a reservation
- Add or cancel an access title in a reservation
- Deactivate, reactivate or regenerate tickets (QR)
- Download a reservation’s tickets and service fee receipt