Every access title of a confirmed order has a ticket with a QR code. From the reservation detail you can act on the QR codes without touching the order: block a single ticket, unblock it or generate all the tickets of the order from scratch. The three actions are in the three-dot menu of the Actions column of Generated Tickets.
At a glance
- Where: Reservation detail → Generated Tickets section → Actions menu of the ticket row: Disable ticket, Enable ticket, Regenerate ticket.
- Permissions: Manage event reservations; the three actions only appear if the order is Confirmed. The menu still keeps View QR Code and, when available, View Ticket PDF and Download service fee receipt.
- What you get: a Disabled QR code is refused at the door; once reactivated it is valid again; regeneration replaces every QR code and PDF of the order.
When to use each action
| Action | What it does | When to use it |
|---|---|---|
| Disable ticket | Moves the single QR code to the Disabled status. The order stays Confirmed and the other tickets stay valid. | A lost or shared QR code, a dispute under way, a customer asking to block a ticket while things are clarified. |
| Enable ticket | Brings the QR code back to Active. | When the problem is solved. It is the reverse of deactivation, without regenerating anything. |
| Regenerate ticket | Creates new QR codes and new PDFs for the whole order, even if you start it from the menu of a single ticket; the previous QR codes move to Archived ticket history with the status Archived. | After a change of holder, when a QR code is compromised or when the customer reports that the PDF will not open. |
Before you start
- Warn the customer before regenerating: the old PDFs, the wallet passes and the screenshots stop working.
- To block an entire order definitively use Cancel reservation; deactivation is designed for the single ticket and is reversible.
Step by step
- Open the detail of the reservation and scroll to Generated Tickets. What you see: one row per ticket with Access Type, QR Identifier, Service, Created date, Status (Active in green or Disabled in red) and the three-dot Actions button.
- To block a ticket open Actions on the row and press Disable ticket. Confirmation: QR code disabled successfully. and the status of the row becomes Disabled.
- To unblock it open Actions and press Enable ticket. Confirmation: QR code enabled successfully. and the status goes back to Active.
- To regenerate open Actions of any ticket and press Regenerate ticket. Confirmation: Ticket regeneration completed successfully.; in Generated Tickets the new rows appear with new QR Identifier values and the old tickets end up in Archived ticket history.
- Check and communicate. Use View QR Code to see the single QR code and View Ticket PDF for the complete PDF; invite the customer to download PDFs and passes again from their own account.
What happens next
- When a disabled QR code is scanned the Nightify Business app shows Error with the message Access denied: this ticket has been disabled.; in the Scan log and in the Entries report the row has the status TICKET DISABLED.
- In the customer’s account, if every ticket is disabled, the Your tickets section disappears from the reservation detail; after a regeneration they find the new QR codes and have to download PDFs and passes again.
- The archived tickets stay visible only as history: their QR file is no longer available.
Messages and errors
| Message | Why it appears | What to do |
|---|---|---|
| QR code disabled successfully. / QR code enabled successfully. | Action carried out. | Nothing: the status of the row is updated. |
| Error while disabling the QR code. / Error while enabling the QR code. | Saving failed. | Reload the page and check the status; try again or contact support. |
| Ticket regeneration completed successfully. | New QR codes and PDFs created for the whole order. | Deliver the new tickets to the customer. |
| Error while regenerating the ticket. | The regeneration did not go through. | Reload and check the rows of Generated Tickets; if the old QR codes are still active you can try again; if it persists contact support. |
| There are no active or disabled tickets available. | The order has no QR codes: it is not Confirmed, it uses Payment at the entrance, the ticket type does not generate a QR code or the event has already passed. | No QR code to manage: for an order to be paid at the door register the person with the Reservations report or the Participants search in the app. |
| The actions do not appear in the menu | Manage event reservations is missing or the order is not Confirmed. | Ask an Administrator; on cancelled or refunded orders the actions do not exist. |
Special cases
- The customer has already used a QR code and asks to get back in. There is nothing to reactivate: a valid QR code that has already been scanned is refused with Access denied: the QR code has already been scanned. and a second entry is not provided for.
- You want to disable every ticket. Disable them one by one, or cancel the reservation if the order must no longer be valid.
- View Ticket PDF does not appear in the menu: at least one active QR code is needed; with every ticket disabled the PDF is not available.
Rules and limits
- Regenerate ticket always acts on the whole order, not on the single QR code.
- Deactivation and reactivation concern one ticket only and do not change the order status.
- The three actions only exist for Confirmed orders.
Related articles
- Download a reservation’s tickets and service fee receipt
- Edit the holder of a reservation
- Scan tickets at the entrance
- Cancel a reservation