To ensure security and compatibility, app versions that are too old are blocked until you update them. The check runs on every request to the server, so the message can appear at any time, even while you are on a screen. Your data and reservations are not affected.
Step by step
- Read the message. What you see: Warning, the text To use the app you need to update it, and the OK button.
- Tap OK. On Android, the Nightify page opens in the Play Store and the app closes; the message cannot be dismissed. On iPhone, the Nightify page opens in the App Store; the app stays open, but the message appears again on the next request until you update.
- Update from the store by tapping Update, then reopen the app: your session remains active.
How the check works
- Every app request tells the server which version is installed. If it is below the minimum version set by Nightify, the server refuses the request and the app shows the message.
- It can take up to 5 minutes for an updated minimum version to take effect.
Messages and errors
| Message | Why it appears | What to do |
|---|---|---|
| No application available to open the link. (Android) | Your phone does not have the store. | Install the update from the Play Store another way or contact support; the app will still close. |
| You are returned to the login screen when the app opens | Your session has expired or is no longer valid. | Log in again with the same method. |
| To purchase these extras, update the Nightify app or complete your booking on the website. | With older versions of the app, the cart contains extras (chosen by you or included automatically with the ticket) that that version cannot display. | Update the app from the store or complete the booking on the website. |
| Banner at the bottom with No network available., Host unreachable., Connection timeout. or Network error. Please try again. and the Close button | Your network is unavailable or unstable: the notice does not depend on the app version. | Check your connection: the banner disappears by itself when the network comes back. The full list of notices is in Install and sign in to the Nightify app. |
Special cases
- Installed version: at the bottom of Profile → Support (Do you need help? Contact us), find Version: …. Include it when contacting support about a technical issue.
- Automatic updates: enable them in the store so you are not blocked before an event.
Related articles
- Install and sign in to the Nightify app
- Adding extras (add-ons) to your tickets
- Write to support or to an organizer