In the app, buying follows the same steps as on the website, with screens designed for your phone. The 15 minutes to pay start when you confirm your ticket selection; the Time remaining: MM:SS min. countdown appears in Who's attending? and Payment.
Step by step
- Start. In event details, tap a ticket type in Tickets. If you are not signed in, you are asked first. An unavailable type shows its status (SOLD OUT, Sales ended, Sales start in N hours, Available when … closes or sells out); a free type does not show a price.
- Choose ticket type. Set quantities with the stepper. If the event has a map, choose Best place or Map selection: the latter opens the seating map on a dedicated screen, where you select seats (Selected seats) and reloads the cart on return. Enter an access code in Limited-access tickets with Unlock offers. The expandable summary at the bottom is Reservation summary; tap the continue button, which shows the event action or Buy N tickets.
- Booking summary. Check Summary, Pre-sale rights, Service fees, and Total. In Do you have a code? (showing NO CODE SELECTED), enter a code or tap Select to choose from My vouchers; remove it with x (iPhone) or Remove voucher (Android).
- Who's attending? (named tickets only). For every card marked To complete, fill in the required fields or tap Same as buyer, then Confirm attendee; continue once all are completed.
- Payment. Choose between Pay at the entrance, Pay with ApplePay (iPhone) or Pay with Google Pay (Android), Pay by card, and Pay with PayPal, depending on what is enabled for the event. With a card, use a Saved cards (Expires MM/YY) or Use another card and enter Card number, MM/YY, and CVC; select Save payment details on Nightify for future purchases if you want. Tap the confirmation button (Complete payment or Proceed with purchase); if your bank asks for verification, Make payment (iPhone) or Make payment (Android) opens.
- Confirmation. Android shows Payment completed. and Reservation confirmed successfully.; iPhone opens reservation details with a celebration animation. Tickets are in the Reservations tab.
Messages and errors
| Message | Where | What to do |
|---|---|---|
| The time available for purchase has expired / We are sorry, the time available to complete your reservation has ended. | Both | Tap OK and start again from the event page; the reservation is Payment incomplete. |
| Payment failed / 3D Secure authentication failed / Payment confirmation failed | iPhone | Try again and complete bank verification; if the amount was charged, check the reservation before retrying. |
| Invalid card data. / Payment cancelled. / Payment failed: … / Checkout failed: … / Unable to confirm the payment, please contact our support. | Android | Check details or retry; for the last message, check Reservations and contact support if needed. |
| Apple Pay not available, add a card to Wallet | iPhone | Set up a card in Wallet or use Pay by card. |
| The voucher could not be added, please try again later | iPhone | Try again or complete the purchase without a voucher. |
| Booking not available | Both | The ticket type cannot be purchased in the app; if there is an external link, the button opens the seller’s website. |
Special cases
- Pay at the entrance: the reservation is confirmed immediately without a QR code; you pay on site.
- Saved cards are the same as on the website.
- A reservation left unfinished: reopen it from Reservations: at the bottom of its details you find Complete attendees or Complete payment.
Related articles
- How to buy a ticket
- Complete the payment
- The wallet: reservations and QR codes in the app