The Reservations tab is your wallet: every ticket has its QR code ready for entry and all the actions available for that reservation.
Step by step
- Open the Reservations tab. What you see: My reservations: upcoming events first, then Previous reservations; if you have none, No reservations found appears. Pull down to refresh.
- Open a reservation by tapping Reservation #…. What you see: Reservation details, with sections in this order: header, Your tickets, Ticket resale, Name change (iPhone: Change ticket holder), Ticket details, Reservation details, Booking summary, Where the event takes place.
- Show the QR code. In Ticket details there is a QR code for each ticket, only for confirmed reservations whose event has not yet ended. Opening the reservation automatically raises screen brightness to maximum.
- Download or save. In Your tickets (Download your tickets as PDF or save them to your device wallet when available.), use Download / PDF tickets; on iPhone, Add to / Apple Wallet (which becomes Open / Apple Wallet when passes are already present) and Save to / Google Wallet; on Android, only Save to / Google Wallet.
- Summary and receipt. In Booking summary, find Payment status (Paid / Unpaid), Payment method, and Download fee receipt.
- Manage tickets. Ticket resale (statuses Eligible / For sale, actions Put up for sale / Cancel resale) and Name change appear only for events that allow these operations.
- Get there. In Where the event takes place, tap Open in maps; on iPhone choose between Apple Maps and Google Maps.
Unfinished reservations
- Complete attendees appears at the bottom if attendee information is missing, or Complete payment if payment is missing and time has not expired.
- Check ticket availability appears for reservations that are neither confirmed nor pending: it opens the event reservation flow.
Security
- Screenshots and recordings of the entire details screen are obscured: show the QR code directly from the app, wallet or PDF.
- The QR code is an image loaded from the server: open the reservation once while connected, or save the passes to your wallet.
Messages and errors
| Message | Why it appears | What to do |
|---|---|---|
| Unable to load reservation details | No network connection. | Tap Try again. |
| The QR code does not appear | The reservation is not confirmed, tickets are disabled, the event has ended, or the order is Pay at the door (no QR code). | Check the status and history on the website. |
Related articles
- Where to find your reservations and tickets
- Show your QR at the entrance
- Add your tickets to Apple Wallet or Google Wallet