Before accepting the submission for review, Nightify checks the event and stops the submission if something is missing. The problems appear at the top of the Publish step: not a single box, but one card per problem, each with the title There are issues with your event, the message and a button that opens the affected page and field directly. Solve the entries one at a time and repeat Publish event.
At a glance
- Where: step Publish, above the sections, right after you press Publish event or Publish changes.
- Permissions: Manage events to submit; to fix titles, capacity and map you also need Manage ticketing.
- The generic button: Fix; the other buttons are specific to the problem and are listed in the tables below.
- When it ends: when no card is left, the event goes under review and you return to the dashboard.
Step by step
- Start from the first card and press its button. Result: the right page opens with the field highlighted.
- Fix and save. In the Event page and Publish steps saving is automatic; in the Add tickets step press Save and continue; inside a title press Edit access type.
- Go back to the Publish step from the sidebar and press Publish event again. The cards refresh: the ones you solved disappear, any new problems show up.
Event page
| Message | Why it appears | Button and fix |
|---|---|---|
| To publish an event, you must add at least one image. Go back to the event details tab and upload an image. | The main image is missing. | Upload image: upload the Image in the Add event image section. |
| The event end date must not be in the past. You cannot publish an event with a past end date. | The end of the event has already passed (common after a duplication). | Update event date: fix the dates. |
| Enter a title and description in at least one language. | Title or summary missing. | Fill in the Event page step. |
| Select a location from the suggestions | The location was typed but not chosen from the list. | Select the location again from the suggestions. |
| A question is required for this section / An answer is required for this section | A frequently asked question has only the question or only the answer. These messages appear under the FAQ fields in the Event page step, not as cards. | Complete or remove the entry with Remove question. |
Ticketing and map
| Message | Why it appears | Button and fix |
|---|---|---|
| To publish the event you must create at least one access type. Go to the Ticketing tab and add a type. | No access title. | Create access type. |
| Select whether the event requires SIAE ticketing. | You have not answered the SIAE question. | Choose event type. |
| You indicated you will use a seat map for this event but no seat map has been selected. | Option with map chosen without a map. | Select seat map: create the map or go back to I do not need a seat map. A finite capacity, on its own, never requires a map. |
| Seat order codes must be 2 alphanumeric characters (A-Z, 0-9). Update: … | An element of the map has an invalid code. | Select seat map: choose the Seat order again in the editor. |
| Messages starting with Access type "…": | Quantity, capacity, sale dates, dependencies, visibility or SIAE requirements of the single title. | Edit access type: see the article Common validation errors for access titles. |
| Problems with capacity or with the ticketing settings | Inconsistent values in the ticket step. | Update capacity / Update ticketing. |
Organizer profile and SIAE requirements
| Message | Why it appears | Button and fix |
|---|---|---|
| You must verify the phone number associated with your organizer profile: click here to share your phone number and complete verification. | SIAE event published by an organizer without a verified phone. | Phone number verification: complete the OTP and go back to the event. |
| To use SIAE ticketing you must select or create an organization for this event. | SIAE event without an organization. | Select organization. |
| Your IBAN codes are missing. Add them to the organizer profile to use SIAE ticketing. | IBAN missing in the tax profile. | Complete your profile / Update profile: enter the IBAN in Organizer tax settings. |
| For SIAE events you must provide … in the organizer profile. / For SIAE events you must provide a valid tax code in the organizer profile. | Tax code or VAT number missing or invalid. | Complete your profile / Update profile. |
| The organizer profile currency is missing. Select a currency to use SIAE ticketing. | Currency not set. | Complete your profile. |
| Complete the organizer tax profile. Missing: … | Other holder data missing (listed in the message). | Complete your profile: enter the data listed. |
| To use SIAE ticketing the holder country must be Italy. Update the organizer profile data. | Holder with a country other than Italy. | Update profile. |
| To use SIAE ticketing the event location must be in Italy. Update the location details. | Venue abroad. | Update location. |
| To use SIAE ticketing you must have at least one paid rate. Add or update a rate with a price greater than zero. | Free titles only. | Manage rates. |
| You enabled SIAE ticketing but have not entered the venue's BA code yet. | BA code empty. | Add BA code. |
| This event has the same BA code and start time as "…" within the ±15 minutes window. / Two "siae" events cannot have the same BA code within the same ±15 minutes window. | Conflict with another SIAE event. | Edit BA code or change the start time. |
| For SIAE ticketing, the event duration cannot exceed 18 hours. / For SIAE ticketing, the event end time cannot be later than 12:00 on the day after the start date. | Dates outside the SIAE limits. | Fix the dates in the Event page step. |
| For SIAE ticketing events, ticket generation must be set to Extended. / For SIAE events you must enable QR code generation for the "…" rate. / SIAE events cannot have title, description or date overrides in any language. Remove the overrides before publishing. | Settings managed by the Nightify administration. | Write to support quoting the Event ID. |
What happens next
- The button on every card opens the page with the affected field already highlighted; after the fix you go back to the Publish step from the sidebar.
- When the last card disappears the submission goes through and the dashboard shows Event under review or Changes under review.
Special cases
- Event with external ticketing. The checks on the image and on the titles are not run.
- Cards that look like repeats. Every card repeats the same title There are issues with your event: read the message under the title to tell them apart.
Rules and limits
- You cannot submit for review while cards are still there; fixes on settings reserved to the administration require support.
- The SIAE checks apply only to events with SIAE ticketing active.
Related articles
- Common validation errors for access titles
- Submit the event for review
- Set up ticketing: SIAE, access titles, capacity and seat map
- Assign, create or remove an event’s seat map