Fans can write to the organization from the event page with Contact organizer: the conversation arrives in the Messages page of the console and in the Messages tab of the Nightify Business app, where authorized members respond. System alerts (event sent for verification, status changes, new messages) are collected on the Notifications page.
At a glance
- Where: console → Messages (nightify.me/business/organizations/nickname/messages) and Notifications (/notifications); Nightify Business app → Messages tab and Open notifications icon.
- Permissions: View organization messages for Messages and View organization notifications for Notifications; the two menu items appear only with the corresponding permission. Among the predefined roles, Administrator has both and Promoter only has the notification role.
- What you get: the response is sent to the fan via email (subject Nightify Reply) and remains in the conversation; the organization cannot open new chats, only reply to those received.
Before you start
- The fan must be connected to Nightify to use Contact Organizer: if they are not, they are sent to login and then returned to the chat. Your requests come with name and contact.
- In the app, the Messages tab appears only if your role in the selected organization has at least one of the two viewing permissions.
Answer on the site, step by step
- Open messages. From the console choose Messages. What do you see: the Messages page with the Conversations panel on the left: the Search here search, the Filters button and the … unread counter (or … total if there are no new conversations). There is no button to start a new chat.
- Find the conversation. Write name or text in Search here, or press Filters and use Sort chat (Most recent, Least recent, Name A-Z, Name Z-A) and Filter messages (All or Contact only, which shows only received messages). Conversations with new messages report … new; if the list is empty read No conversations available. or, with a search, No conversations found for the search.
- Open the conversation. Tap the line. What you see: the messages in chronological order with the New messages separator, the status of each of your replies (Sent or Readed) and, from the icon at the top, the Contact panel with the fan's Personal information; older messages are automatically retrieved when you go back through the conversation (Loading previous messages...). As long as you don't select anything the right side shows Select a conversation from the left column.
- Write and send. In the Write the response to be sent via email... field, type the text; with the Attach image button you can add an image (Image attached appears in the message). Press the Send Reply button. What you see: Sending..., then the reply in conversation with status Sent.
Answer in the Nightify Business app, step by step
- Open the Messages tab. What you see: the list of conversations; if it is empty No conversation available, otherwise, on tablets and large screens, the invitation Select a conversation.
- Tap the conversation. At the top you will find the User (fan data) and Conversation sections; with Load previous you recover the oldest messages.
- Write in the Write a Reply field and tap the send icon (the paper airplane next to the field). If sending fails, Unable to send reply. appears and the message remains marked Not sent with the Retry button.
- For alerts, tap the Open notifications icon in the message area: the Notifications screen opens.
Notifications
- From the console open Notifications: the list is labeled with the Organization context; by touching a line you read the detail and, if it is there, the Open linked content button takes you to the relevant page (for example the event dashboard). If there is nothing: You have no notifications yet.; without selection: Select a notification to see its details.
- Examples of organization notifications: Event sent for review when a member sends an event or changes for review; Event status change: … (followed by the event name) when Nightify approves or rejects; New message for your organization when a fan writes.
- Who receives them depends on the role: Receiving organization notifications is included in Administrator, while Receiving promoter notifications belongs only to Promoter (the Administrator does not receive notifications dedicated to promoters). The same notifications can also arrive via email and as pushes from the app: each member adjusts them from the notification settings of their account, where the categories include Event creation notifications, Organization and team notifications, Message notifications and Promotional notifications.
What happens next
- The fan receives your response via email with the subject Nightify Response and, if you have attached an image, the link View attached image; the response also appears in the messages section of his account.
- When the fan reads, the status of your reply changes from Sent to Read.
Messages and errors
| Message | Why it appears | What to do |
|---|---|---|
| Enter a text or attach an image. | You pressed Send reply with the field empty. | Write the text or attach an image. |
| This conversation does not have a valid email: unable to reply. | The contact does not have a usable email address. | It is not possible to reply from here; if the fan has left another contact information, use it outside of Nightify. |
| Sending reply failed. / Sending email failed. Try again. | The response was not saved or the email did not go. | Try again; if it persists, reload the page. |
| Invalid attached image. | The attached file is not an accepted image. | Attach an image file in one of the allowed formats. |
| Unable to send reply. (app) | No network or server error. | Tap Retry on the message marked Not sent. |
| The Messages or Notifications item is not in the menu | Your role does not have the corresponding view permission. | Ask an Administrator for the appropriate role. |
Special cases
- You are a Promoter. In the console you see Notifications but not Messages; in the app the Messages tab appears anyway, because notification permission is enough.
- Do you want to write to a fan or all buyers first. It is not possible to start conversations from the console: only reply to those who wrote to you. For communications to all buyers, use export and marketing channels, in compliance with the consents collected.
- You want to reread the messages from a past event. The conversations remain in the list: use Search here or the Least recent sorting order.
Rules and limits
- The organization only responds to conversations received; there is no way to start new chats from the console or from the app.
- Each response requires a text or image and a contact with a valid email, because it is delivered via email.
- The notifications visible and received depend on the role permissions; Notification types and channels (email, push) are configured by Nightify.
Related articles
- Roles and permissions: what each member can do
- The organization console
- Edit an already published event