You pay for a promotion online, with a dedicated transaction that is separate from your ticket takings. As soon as the payment provider confirms the amount, the promotion goes live or stays scheduled for the date you chose, and the event dashboard shows it.
At a glance
- Where: the payment page that opens automatically after Continue; the side box is titled Payment summary.
- Permissions: View events and Manage event marketing.
- Accepted methods: Credit card, prepaid card, or debit card, Apple Pay, Google Pay, PayPal. Payment at the entrance does not exist for promotions.
- Time available: 2 hours from the creation of the order, with the countdown Tempo residuo: MM:SS Min. (time left: MM:SS min.) in the summary.
Step by step
- Check the summary. What you see: at the top the date, name and venue of the event; in the Payment summary box the countdown, a Promote event line with the description of your selection (package and options joined by +, the calculation … × … days …, the period and any per service periods) and the total. The colour of the countdown changes as the deadline gets closer.
- Choose the method. On the left the methods are cards with a selection button, without a section heading: select the one you want to use. If you press the payment button without having chosen one, Please select a payment method. appears.
- Pay. Press Pay and activate (on small screens the button is in the bottom bar) and complete any verification required by your bank or wallet. Result: you go back to the Promote event page with an outcome message.
- Read the outcome. Payment completed. Promotion activated. when the payment is confirmed straight away. Payment received and being verified. The promotion will activate automatically as soon as the provider confirms it. when the method requires a deferred confirmation: you do not have to do anything else. Payment was not completed. Try again or contact support. when the payment was refused or did not go through.
- To back out press Cancel checkout, below the payment button. Confirmation: Checkout cancelled. The promotion order has been closed. Nothing is charged and you can start again from Promote event.
What happens next
- The event dashboard shows a banner with the eyebrow Event promotion: the title Event in promotion and the text The promotion is active now: here are the purchased services, period, and spend applied to this event., or the title Scheduled promotion and the text The promotion has been paid and scheduled: it will start automatically during the configured period.
- In the banner you read the chips of the active Services, the Active until date (or Starts on if it is scheduled), the Period, the Spend and the Manage promotion button, which reopens Promote event to add services or days. Below, the Promotion detail block lists the individual services you bought; if there are many, +… other promotion services appears.
- On the Event promotion page the promotion appears under Active promotions with Services, Period and Cost; in the Events to promote table the status of the event becomes Active or Scheduled.
- On the website and in the apps the event gets the Featured badge and the priority provided by the services you bought, for the period you paid for.
Messages and errors
| Message | Why it appears | What to do |
|---|---|---|
| Please select a payment method. | You pressed the button without selecting a method. | Select a card and try again. |
| The time available for purchase has expired, with the text We are sorry, the time available to complete your order has ended. | The 2 hours ran out while you were on the page. | Press OK: you go back to Promote event and repeat the configuration. |
| Payment was not completed. Try again or contact support. | Payment refused or not completed. It also appears if you reopen the payment page after the time has run out: in that case the order is cancelled. | Start again from Promote event, if necessary with another method. If the amount turns out to be charged, write to support before trying again. |
| Payment received and being verified. The promotion will activate automatically as soon as the provider confirms it. | The provider has not confirmed the credit yet. | Wait: activation is automatic. |
| Promotion order not found. | The order code in the link is not valid or the order does not belong to this event. | Start again from the event dashboard. |
| Unable to cancel checkout. Try again or contact support. | The cancellation failed, for example because the order is no longer pending. | Reload and try again; if the order turns out to be paid, the promotion is active. |
| Promotions are available only while the event is published with public visibility. | The event is no longer public: the pending order is cancelled. | Publish the event as public again and create the promotion again. |
Special cases
- Order already paid. If you reopen the payment link of an order that is already paid, Payment completed. Promotion activated. appears and no new payment is requested.
- Order code. Every promotion order has a code that starts with EP followed by 16 characters; you find it in the address of the payment page.
- Cancelling or refunding a paid promotion. The console does not offer an action to cancel or refund a promotion that is already paid: Manage promotion is only for adding services or days. For any request about a payment already made, write to support from the Contacts page.
Rules and limits
- Paying for a promotion is a transaction of its own, in euros, with the online methods listed: it does not go through your ticket takings and it does not appear among the reservations of the event.
- An order that is not paid within 2 hours is cancelled; a scheduled promotion is already paid and starts on its own on the expected date.
Related articles
- Promote an event: Base, Standard and Premium packages and other options
- The organization’s Event promotion page