Every article explains what a feature does, when to use it and how to proceed step by step.
Cancelled or changed events
- What happens if an event is cancelledYou receive the Event cancelled e-mail, the event page shows CANCELLED and the QR codes are disabled. Who cancels, what the General Terms provide for the refund, who carries it out, what you see in the history and how to report a missing credit.
- What happens if an event is postponed or changedNightify has no automatic procedure for postponements: the organizer updates the event page and informs you; the tickets remain valid for the new date. What the General Terms provide, what to check in your account and how to request a refund if you cannot attend.
- Cancelled reservation: why, and how to check availabilityA reservation shows as Canceled when the organizer or Nightify cancel it; an expired timer produces Payment not completed instead. How to tell the cases apart, what happens to QR codes and refunds and how to book again with Check ticket availability.