You can write to the Nightify team or to an event’s organizer without leaving the platform. Every conversation stays in the Messages section of your account and replies also arrive by e-mail.
At a glance: which channel to use
| Need | Channel | Who replies |
|---|---|---|
| Times, entry, minimum age, tables, pre-sales of an event | Contact organizer on the event page | The organization’s staff |
| Payments, tickets not received, account, refunds, account deletion | Contacts page (Request support entry) | Nightify support |
| Incorrect content, spam, unauthorized tickets | Report event on the event page | Nightify team and organizer |
| Continuing a conversation already open | My account → Messages; app: Messages tab | Whoever opened the conversation |
Writing to the organizer, step by step
- Open the event page and scroll down to the Organized by card.
- Tap Contact organizer. If you have not signed in you are asked to first.
- Write your message and send it. Result: the conversation appears in Messages; in the app it opens in the Messages tab.
Writing to support from the website, step by step
- Open Contacts. On the left you find Get in touch with us with the address, Phone: and Email:; on the right the Send us a message form (Have something on your mind? Feel free to reach out through our contact form.).
- Fill in all the fields. First name, Last name, Email (preferably the account’s one: the conversation is recognized by e-mail and phone), Phone with international prefix and Message. For an order, write the reservation code in the message.
- Send. If requested complete the anti-bot check, then press Send message. What you see: the Message Sent page with Your message has been sent successfully! We'll get back to you as soon as possible. and the Go to home button; you also receive an automatic confirmation e-mail.
Reading the replies and continuing, step by step
- Open Messages. Website: My account → Messages; app: Messages tab.
- Find the conversation. Conversations column with Search here search and Filters: Sort chats (Most recent, Least recent, Name A-Z, Name Z-A) and Message filter (All, Contact only). Every conversation has a label: Generic Support, Event Report or Account Deletion Request; your messages in the list start with You: and at the top you read N unread or N total. Without a selection the panel says Select a conversation from the left column.
- Read. The New messages separator shows where to pick up from; your messages show Sent and then Seen.
- Reply. Write in Write the reply to send by email..., add a photo with the paperclip icon (Attach image: JPG, PNG, GIF, WEBP, AVIF or HEIC up to 20 MB) and press the envelope icon (Send reply). In the app: Write a reply and Send message; Load older shows the older messages; a Not sent message has the Retry button.
Messages and errors
| Message | Why it appears | What to do |
|---|---|---|
| Enter a valid international phone number… | Phone without prefix in the Contacts form. | Add the prefix (e.g. +39). |
| Error sending message / There was a problem sending your message. Please try again later. | Temporary error. | Send it again after a few minutes. |
| Turnstile verification failed. Please try again. and similar | Anti-bot check not completed. | Repeat the check and send right away. |
| Enter text or attach an image. | Empty reply. | Write the text or attach a photo. |
| Invalid attached image. and messages about size or format | The file exceeds 20 MB or is not an allowed image. | Use a JPG, PNG, GIF, WEBP, AVIF or HEIC image within 20 MB. |
| This conversation has no valid email: unable to send reply. | The conversation was opened without a valid address. | Open a new request from the Contacts page. |
| No messages available with selected filters. | Filters too restrictive in the conversation. | Reset the filters. |
| Email sending failed. Try again. | The reply was not sent. | Try again; in the app tap Retry on the message. |
| No conversations available. / No conversations found for your search. | No conversation or filter too narrow. | Clear search and filters. |
| Unable to load messages / Unable to send the message (app) | No network. | Try again with an active connection. |
Special cases
- Replies arrive by e-mail with the subject Nightify Reply and stay in the conversation: reply from the website or the app, so the follow-up stays in the same thread.
- In the app, Profile → Support lists the departments with phone and e-mail (for example Customer service, Event Information) and at the bottom Version: …: quote the version when you report a technical problem.
- From the console the organizer replies but does not open new chats: to talk to an organizer you have to start from Contact organizer.
Related articles
- Report an event
- Read your notifications
- Push notifications and messages in the app