Can’t attend any more? For events with fiscal ticketing and resale enabled you can put the ticket back into the official circuit: it is offered to whoever books the same access title or seat, at the price managed by the ticketing system. If you prefer to hand it over to a specific person, use the name change.
At a glance
- Where: website: Reservation detail → Manage tickets → List for resale; app: Ticket resale → Put on sale.
- When: events with fiscal ticketing and resale enabled by Nightify (usually events with at least 5,000 seats), reservation Confirmed, ticket with fiscal seal, unused, with no refunds or name changes in progress.
- Warning: while it is listed, the ticket cannot be used to enter; you can withdraw it with Cancel resale as long as nobody buys it.
Step by step
- Open the Reservation detail from My account → View reservations (app: Reservations tab).
- List for resale. In the Manage tickets section press List for resale on the ticket with the Resale available badge (app: Eligible) and confirm Do you want to list this ticket for resale? (app: Put this ticket on sale?). Confirmation: Ticket listed for resale.
- Wait. The badge changes to Listed; you do not need to do anything else.
- Changed your mind? As long as the badge is Listed, press Cancel resale: the ticket becomes usable again.
What really happens
| Aspect | How it works |
|---|---|
| Who it is offered to | Whoever books the same access title or seat through the event’s ticketing system. People on the waiting list do not receive an alert for your resale. |
| When it is sold | The badge changes to Sold (in the app the row disappears), the history records Ticket sold and the ticket can no longer be used or refunded. |
| Financial outcome | Nightify does not record an amount and does not make any credit for the resale: it follows the rules of the event’s ticketing system. For details use Contact organizer. |
| If it is not sold | It remains yours: cancel the resale before the event to be able to enter. |
Messages and errors
| Message | Why it appears | What to do |
|---|---|---|
| The section does not appear | The event does not have resale enabled or the reservation is not confirmed. | Ask the organizer whether they offer resale or name change; without these functions the ticket cannot be transferred. |
| A ticket that has already been used cannot be listed for resale. | The QR has already been scanned. | No action possible. |
| Resales to review (N) and Administrative review required | The ticketing system has not confirmed the operation. | Do not repeat it: support is checking it. |
Related articles
- List a ticket you can’t use for resale
- Cancel the resale of a ticket
- Change the ticket holder (name change)