Your tax details identify who collects the money and which account the payouts are sent to. Without a complete tax profile the console checklist stays open and you cannot publish events with SIAE ticketing. You fill them in once per organization and update them whenever something changes.
At a glance
- Where: organization console → Organizer tax settings; or from the console checklist, the item Add your bank account (Enter your bank details to ensure you receive payment for the tickets you will sell in the future.) with the Start here button; or from the Complete profile and Update profile buttons shown among the publication issues of a SIAE event.
- Permissions: Manage tax data and Access tax data, both of them (included in the Administrator role). Without either one the page does not open: there is no read-only mode.
- Confirmation: Tax data saved.
- Complete profile: IBAN code plus, for Individual, First name, Last name and a formally valid Tax code, or, for Company, Company name and VAT number.
Before you start
- Have these ready: the tax code (natural person) or the registered company name and VAT number (company), the full registered address, the IBAN, the BIC/SWIFT and the name of the bank.
- The account must belong to the same subject you declare as the holder: the system does not check this, but inconsistent data causes problems with the payouts.
Step by step
- Open the page. From the organization console choose Organizer tax settings (or press Start here in the checklist when the open item is Add your bank account). What you see: the form with the fields described below and the Save settings button at the bottom.
- Check the country and the currency. The Country and Currency menus are locked; hovering over them you read This country is tied to your organizer settings and cannot be changed here. and The payout currency follows your organizer settings and cannot be edited here. To change them contact support.
- Choose the holder. In Account holder information * select Individual (natural person) or Company. What you see: with Individual the fields First name, Last name and Tax code (16 characters maximum, written in capitals); with Company the fields Company name and VAT number.
- Enter the registered address. Address, City, Postal code, State / Region; the Country field of the address is pre-filled and locked.
- Enter the bank account. In Bank account information fill in IBAN code, BIC/SWIFT code and Bank name.
- Save. Press Save settings. Confirmation: Tax data saved. and you go back to the organization settings (or to the page you came from, for example the Publish step of a SIAE event).
Fields and options
| Field | What it means | Rules |
|---|---|---|
| Country, Currency | The organizer’s country and payment currency. | Locked; if they cannot be resolved, Unable to determine country or currency. appears. |
| Account holder information * | Individual (natural person) or Company. | It determines which fields count towards the complete profile. |
| First name, Last name | The holder’s legal first name and surname. | Required for Individual. |
| Tax code | The natural person’s tax code (We need the tax code for fiscal compliance and invoicing.). | 16 characters maximum; checked for its form (structure, homocody variants and check character). The check does not prove that the code is actually assigned. |
| Company name, VAT number | The registered company name and the VAT number. | Required for Company; no format check. |
| Address, City, Postal code, State / Region | The registered address to be used on tax documents. | Not mandatory for the generic complete profile; mandatory for SIAE events. |
| IBAN code | IBAN used for payouts to the organizer. | Mandatory for the complete profile; no format check: it is saved exactly as you type it. |
| BIC/SWIFT code | BIC/SWIFT for the payout bank. | Optional; no format check. |
| Bank name | The name of the bank holding the payout account. | Optional. |
What happens next
- With a complete profile the item Add your bank account is marked as done in the console checklist (the checklist disappears when every item is done).
- For events with SIAE ticketing the publication check is wider and also requires Address, City, postal code, province, country and currency, on top of the IBAN and the holder details; the holder’s country must be Italy.
- Tax details are not public and never appear on the website.
Messages and errors
| Message | Why it appears | What to do |
|---|---|---|
| Tax data saved. | The save succeeded. | Nothing. |
| The tax code entered is not formally valid. Check the characters and try again. | With the Individual holder the tax code fails the formal check. | Check the 16 characters (letters and digits, final check character) and save again. |
| Unable to determine country or currency. | The organizer’s country or currency cannot be resolved. | Contact support. |
| Complete the organizer tax profile. Missing: …. (publication of a SIAE event) | One or more of the fields required for SIAE are missing; they are listed in the message. | Press Complete profile, enter the listed details and save. |
| Your IBAN codes are missing. Add them to the organizer profile to use SIAE ticketing. | The IBAN is missing. | Fill in IBAN code. |
| For SIAE events you must provide … in the organizer profile. | The holder’s tax code or VAT number is missing. | Fill in the field named in the message. |
| For SIAE events you must provide a valid tax code in the organizer profile. | The saved tax code is not formally valid. | Correct it and save. |
| The organizer profile currency is missing. Select a currency to use SIAE ticketing. | The currency is not set. | Contact support: the field is locked. |
| To use SIAE ticketing the holder country must be Italy. Update the organizer profile data. | The organizer’s country is not Italy. | Press Update profile; to change the country contact support. |
Special cases
- Access without the permissions. Without Manage tax data and Access tax data the page denies access; in the checklist the item is shown as disabled. Ask an Administrator.
- Switching from Individual to Company. The fields of the other type stay saved but do not count towards the complete profile: fill in the ones of the type you selected.
- Changing account. Update IBAN code, BIC/SWIFT code and Bank name and save; since there is no automatic check, read the IBAN back character by character.
Rules and limits
- The only validation on the page concerns the tax code (for Individual only) and the country/currency pair; the IBAN, the BIC, the VAT number and the address are not checked.
- The country and the currency cannot be changed from this page.
Related articles
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